Shipping policy

“Shipping time”

5-8 days

Express Shipping

  • 3-5 working days

Please note that most of our products are made to order ( check product description ). So the estimated delivery time of your order will be the time we need to make the product plus the shipping time.

 

Return Policy

 

  • Return through your local carrier, attach the return labels that you will find in the package on the return. Return is FREE for orders shipped with DHL, if you have chosen the standard shipping method then you need to send the package with the national post office and the cost is on the buyer. 
  • For returns made from countries outside the European Union please contact with us to arrange the return! 
  • You have the right to return any item for a refund, within 14 days of receiving your original order. For fur coats and jackets you have to return it within 5 days.
  • All goods will be inspected on return.
  • We will refund the price of the products and not the shipping costs.
  • When you return an item you are not obligated to tell us the reason you are returning it. You can return it to the address you will find on our contact info.
  • When we will receive the item we will give you a full refund of the product on your account.
  • You have to return the item as you received it, with the labels on it and in the package.
  • Please notice that some screens are changing the color of the product, please have that in mind when you choose a product and check it on different screens if you have the possibility to avoid any mistakes.
  • If a customer wants special changes on the original design ( add details, add a collar, make longer or shorter, change sleeve design, etc..) we can make but we will not accept a return or exchange of the product.

 

How to return a package 

 

  • Please return the package using your country’s post office, the shipping cost in on buyer. The return address is Greece, Siatista Kozanis West Macedonia 50300, Kritis 18, George Chaitas


 

 

Failed Orders

If you try to order a product from our store and the transaction can not process please contact your bank and also with us.

 

Cancel an Order

You can cancel any order before shipment, the cancelation fee is 5%. For fur coats the cancelation fee is 7%.

 

Customs and Taxes

For all customers, we don’t cover all customs and import duties.  You will be responsible for any customs and import duties payable.

On 31 December 2020, the transition period for the United Kingdom’s withdrawal from the EU ended. This means that the UK is now formally a third country and EU law no longer applies there.

For the purposes of customs, the UK is treated as any other non-EU country as of 1 January 2021. In particular, customs procedures and formalities now apply to trade between the UK and the EU.

However, in accordance with the agreed Protocol on Ireland and Northern Ireland, EU customs rules and procedures generally continue to apply to goods entering and leaving Northern Ireland.

 

 

“How long will it take to make your fur coat or your fur blanket?”

In the description of every product, we write how many days we need to make it. 

Usually, we need 3-5 days if there are pelts on the fabric, if not we need 7-14 days to make, you will be informed by mail if there are no pelts to make your order and how long it will take!

All fur accessories are in stock, and they are shipped a day after your order, or the same day if the order occurred before 14:00 pm (GMT +2). Fur slides are made to order in every size (1-2 business days handling time).

 

 

”How you can be sure about the size.”

Just give us your bust, waist, hips and sleeves measurements and we will make your fur coat fit perfectly on your body. 

 

”Payment methods”

You can pay through PayPal, debit or credit card, for orders in Greece we also accept payment on delivery.

 

“How do we ship the fur to you?”

We use Elta Courier, Hellenic Post Service, DHL and UPS for the safe and reliable transfer of our products.